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Manager, Insights & Analytics

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Date: May 28, 2019

Location: New York, NY, US, 10003

Company: J.Crew Group, Inc.

 

 

Title:             Manager, Insights & Analytics

Location:       NY Office

 

Overview:

The Insights & Analytics team is responsible for analyzing vast amounts of data to better understand and predict customer behavior that in turn informs business decisions and improves J.Crew Group customers’ experiences. Our team has a broad mandate, handling customer analysis across the entire organization and informing marketing, merchandising, planning, stores/field, budgeting and other financial decisions. The Manager position is responsible for designing an appropriate methodology, accessing and analyzing large amounts of data, and synthesizing findings into insights for strategic ad hoc projects as well as routine reporting.

 

Responsibilities include:

  • Own relationship with multi-touch attribution vendor, validating the various marketing channel results feeds being sent and offering insights to marketing partners on opportunities for further optimization
  • Regularly liaise with the marketing, loyalty, merchandising, and stores teams to understand their business needs and provide the right analyses/insights based on their key strategies and issues
  • Field ad hoc requests for customer analysis, acting as an analytical thought partner to the business stakeholder and assigning the appropriate analytical approach
  • Conduct advanced customer analyses and arrive at compelling data conclusions; translate data findings/trends into actionable insights to better understand complex shopping behavior
  • Own, design, develop and distribute customer reports and dashboards that clearly track the effectiveness of strategies underway
  • Pull large sets of customer data from J.Crew’s customer database, and audit the quality of this data against other data sources
  • Work closely with vendors to ensure the integrity of data and analyses from the vendors
  • Liaise with our customer database provider to ensure data feeds contain all necessary information, are processed correctly and manage any changes or updates to the current database to support the growing business needs
  • Build predictive models to improve profitability, growth, retention, customer lifetime value, and other key performance indicators for our business stakeholders 
  • Implement formal modeling processes from end-to-end including data gathering, data profiling, numerical model building, calibration, cross-validation, putting the product into production, etc. 
  • Present any and all analytical findings in easy-to-understand presentations, making clear recommendations based on deep insights into the data
  • Advise on experimental designs to ensure new business strategies are tested appropriately and without bias; assist stakeholders in parsing results, arriving at conclusions and advising on next steps, when needed
  • Act as a subject matter expert on best practices in retail customer analysis

 

The ideal candidate is

  • High comfort with Neustar, or other multi-touch attribution vendors, strongly preferred
  • Analytical and curious, especially about how numbers can define company strategy
  • An excellent oral and written communicator who can clearly tell stories based on insights into the data
  • Understands the retail industry and the analyses common in the trade
  • Has advanced project management skills and efficiently manages tasks to completion
  • Extremely detail oriented 
  • Has an entrepreneurial mindset and is comfortable with both change and ambiguity
  • Eager to continually improve his/her analytical and technical skills 
  • Has a positive, can-do attitude and wants to be part of a critical team

 

Education & Experience Requirements:

  • Master’s degree preferred in a quantitative field 
  • At least 5 years’ previous work experience in retail/e-commerce  
  • Superior research, statistical, analytical, processing and mathematical skills with the ability to structure and conduct analyses
  • Strong proficiency in R, SQL , Python,Tableau and Microsoft Office Suite
  • Working knowledge of AWS toolkit, including S3, Athena, Glue, and Sagemaker

 

J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Analytics, Data Analyst, Merchandising, Manager, Database, Management, Data, Retail, Technology

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