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Training Manager - Lynchburg, VA

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Date: Jul 5, 2019

Location: Lynchburg, VA, US, 24502

Company: J.Crew Group, Inc.

Training Manager - Lynchburg, VA (Ecommerce Distribution Center)

The Training Manager is an active member of the Operations team, driving and supporting building wide initiatives. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of warehousing/manufacturing, instructional design, Learning Management Systems and data-driven, analytical thinking skills. The Learning Manager will actively manage a team of training specialists throughout their deployment, development and productivity at J.Crew’s Ecommerce Distribution Center.  They will act as a proactive and productive liaison/partner with the Corporate Operations Learning Department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.    Candidate must have 5+ years related Inventory & Quality Assurance Management experience in addition to the training experience.



  • Creates, implements, and facilitates training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.)
  • Creates, manages and update training content and associate compliance audits
  • Administers methods for gathering and tracking training metrics   
  • Communicates policies and procedures to managers and new employees as needed. 
  • Creates/updates accurate/useful training materials for Training schools, PMVs, Standard Work, POPs, and other training aids/visuals 
  • Understands workflow, daily production goals and reports used to drive business by reacting    quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts 
  • Drives best practices standardization across all departments and sites  
  • Develops and implements effective training materials by utilizing a variety of media
  • Partners with subject matter experts to drive innovative training solutions which impact business metrics and organizational effectiveness
  • Evaluates program effectiveness and makes necessary modifications as needed



  • A Bachelor’s Degree in Business or a related field – preferred professional certifications is a plus (Certified Professional in Learning and Performance)
  • 5+ years related Inventory & Quality Assurance Management experience
  • 5+ years of Training/Learning Management in preferably a distribution or manufacturing environment
  • Experience with Lean and Six Sigma methodologies
  • Experience with the Warehouse Management Systems
  • Ability to create training materials: eLearning courses, facilitator guides and participant workbooks
  • Self-motivated individual comfortable speaking in large groups and with all levels of management (peers, hourly associates, and senior management)
  • Flexible to work ALL shifts as needed
  • Coaches and delivers messages related to performance
  • Develops and implements department goals and strategies based on broader organization goals
  • Interprets data analytics
  • Excellent stand–up delivery and facilitation skills as well as interpersonal, verbal and written communication skills
  • Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables as well as MS office suite
  • Excellent Effective presentation and persuasion skills
  • Desire to thrive in a dynamic and growing environment
  • Adapts well to fast-paced environments with changing circumstances, direction, and strategy.
  • Demonstrates ability to operate independently while meeting deadlines with limited supervision


J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia

Job Segment: Manager, Lean Six Sigma, Compliance, Quality Assurance, Learning, Management, Legal, Technology, Human Resources

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