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Site Merchant

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Date: May 18, 2019

Location: Long Island City, NY, US, 11101

Company: J.Crew Group, Inc.

Job Description: The Site Merchant is a leadership cross functional role who will work closely with merchandising, Digital operations/financial planning, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features and overall increase conversion on our site.  


Roles & Responsibilities:

  • High Level review of the website daily with customer-first mindset; reacting to current business & changing trends
  • Work cross-functionally with merchandising, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features
  • Identify key categories and style investments to feature on-site (home pages, landing pages, content objects) 
  • Partner with merchandising, marketing, e-commerce operations to create new features that optimize the site experience, support key merchandising strategies, and increase conversion
  • Host monthly merchandising reviews to ensure site message and content are in line with business strategy
  • Continually analyze, execute, and provide improvements to the customer experience as it relates to navigation and product listing pages 
  • Strategize monthly and weekly promotional calendar with team 
  • Act as merchandising liaison to brand creative operations and creative teams regarding photography of seasonal investments and key styles (product images, marketing images)
  • Strong understanding and comprehension of competitor landscapes and competitor site capabilities (navigation and filtering offerings from industry leaders)
  • Generate and work effectively in JIRA system- owning and overseeing requests for site edits, price changes, copy edits, etc
  • Partner with analytics/insights team to analyze results of ongoing tests and make informed recommendations for future site improvements



  • Passionate about the Madewell Brand and community
  • 3-5 years of merchandising, site merchandising or equivalent experience
  • Experience in e-commerce preferred
  • Ability to build and maintain productive cross-functional relationships to drive results in a collaborative way
  • Self-Motivated and organized
  • Possess customer-centric mindset
  • Strong process orientation and ability to understand system dependencies is a must
  • Bias to action with appreciation of dynamic work environment


J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Photography, Merchandising, Creative, Retail

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