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Sales Supervisor, J.Crew Retail, Marylebone High Street

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Date: Aug 8, 2019

Location: London, UK, GB, W1U 4BD

Company: J.Crew Group, Inc.



[Hourly Full-Time





You will join us as part of our leadership team and hit the ground running from day one. The role is focused on driving a ‘selling and service’ culture by ‘doing and directing’. We are very much a lead-by-example kind of place, and our Supervisors demonstrate just what we mean when we say ‘exceeding customer expectations is in our DNA’.


Business Owner/Operator

  • Responsible for helping to achieve established store metrics as assigned by division leadership and Store Director – payroll, budgets, hiring goals, shrink goals, etc.
  • Provides feedback to Store Director on trends, product specifics, needs and resolutions
  • Assists in meeting and executing all operational standards
  • Builds a strong partnership with associates, Store Director and other members of management
  • Reacts to store opportunities using all available tools and resources
  • On a daily basis, this position will entail lifting clothing, accessories, and potentially heavy items.



  • Works with Store Director on associate recruiting
  • Participates in performance assessment process
  • In partnership with the Store Director, helps to provide ongoing feedback on progress and performance to each associate’s goals and objectives - assigns tasks and responsibilities based on role, expertise and potential
  • Provides information to keep the team informed, motivated and prepared to drive results
  • Promotes an open dialogue environment to encourage thoughts, ideas and feedback from the team
  • Addresses issues expediently and provides direct and actionable feedback
  • Ensures that everyone operates at maximum productivity
  • Executes with a detailed plan to ensure the best results
  • Prioritizes the business appropriately, ensuring that DOR focuses do not interfere with service focus


Customer Service Environment

  • Creates a customer-centric culture that provides product knowledge, premiere service standards and a sales and service team that meets each customer’s needs
  • Promotes ownership and accountability in the team
  • Ensures the team is fully trained to provide an elevated service experience
  • Ensures that quality is present in every aspect of the customer experience
  • Is intuitive to customer needs and teaches team to connect personally by listening and learning
  • Acts with integrity when issues occur and partners to provide a quick and effective resolution
  • Collaborates with peers and associates to uncover new and innovative ideas


DOR – Division of Responsibility


Members of management beneath the Store Director may have a focus on one of the following areas of the business:  Human Resources, Merchandising, Customer Service and Store Operations.  Each manager must ensure a facile knowledge of all of the DORs, regardless of their personal focus, to allow for an efficient and effective running of the store. 

Job Segment: Manager, Merchandising, Payroll, Management, Retail, Finance

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