Sales Supervisor, J.Crew Retail, Lambs Conduit

Supervisor

[Hourly Part-Time

JOB DESCRIPTION

You will join us as part of our leadership team and hit the ground running from day one. The role is focused on driving a ‘selling and service’ culture by ‘doing and directing’. We are very much a lead-by-example kind of place, and our Supervisors demonstrate just what we mean when we say ‘exceeding customer expectations is in our DNA’.

Business Owner/Operator

• Responsible for helping to achieve established store metrics as assigned by division leadership and Store Director – payroll, budgets, hiring goals, shrink goals, etc.
• Provides feedback to Store Director on trends, product specifics, needs and resolutions
• Assists in meeting and executing all operational standards
• Builds a strong partnership with associates, Store Director and other members of management
• Reacts to store opportunities using all available tools and resources
• On a daily basis, this position will entail lifting clothing, accessories, and potentially heavy items.

Leadership

• Works with Store Director on associate recruiting
• Participates in performance assessment process
• In partnership with the Store Director, helps to provide ongoing feedback on progress and performance to each associate’s goals and objectives - assigns tasks and responsibilities based on role, expertise and potential
• Provides information to keep the team informed, motivated and prepared to drive results
• Promotes an open dialogue environment to encourage thoughts, ideas and feedback from the team
• Addresses issues expediently and provides direct and actionable feedback
• Ensures that everyone operates at maximum productivity
• Executes with a detailed plan to ensure the best results
• Prioritizes the business appropriately, ensuring that DOR focuses do not interfere with service focus

Customer Service Environment

• Creates a customer-centric culture that provides product knowledge, premiere service standards and a sales and service team that meets each customer’s needs
• Promotes ownership and accountability in the team
• Ensures the team is fully trained to provide an elevated service experience
• Ensures that quality is present in every aspect of the customer experience
• Is intuitive to customer needs and teaches team to connect personally by listening and learning
• Acts with integrity when issues occur and partners to provide a quick and effective resolution
• Collaborates with peers and associates to uncover new and innovative ideas

DOR – Division of Responsibility

Members of management beneath the Store Director may have a focus on one of the following areas of the business:  Human Resources, Merchandising, Customer Service and Store Operations.  Each manager must ensure a facile knowledge of all of the DORs, regardless of their personal focus, to allow for an efficient and effective running of the store.