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Sales Supervisor, J.Crew Retail, Lambs Conduit
Date: Feb 2, 2019
Location: London, GB, GB, WC1N 3LD
Company: J.Crew Group, Inc.
Supervisor
[Hourly Part-Time
JOB DESCRIPTION
You will join us as part of our leadership team and hit the ground running from day one. The role is focused on driving a ‘selling and service’ culture by ‘doing and directing’. We are very much a lead-by-example kind of place, and our Supervisors demonstrate just what we mean when we say ‘exceeding customer expectations is in our DNA’.
Business Owner/Operator
- Responsible for helping to achieve established store metrics as assigned by division leadership and Store Director – payroll, budgets, hiring goals, shrink goals, etc.
- Provides feedback to Store Director on trends, product specifics, needs and resolutions
- Assists in meeting and executing all operational standards
- Builds a strong partnership with associates, Store Director and other members of management
- Reacts to store opportunities using all available tools and resources
- On a daily basis, this position will entail lifting clothing, accessories, and potentially heavy items.
Leadership
- Works with Store Director on associate recruiting
- Participates in performance assessment process
- In partnership with the Store Director, helps to provide ongoing feedback on progress and performance to each associate’s goals and objectives - assigns tasks and responsibilities based on role, expertise and potential
- Provides information to keep the team informed, motivated and prepared to drive results
- Promotes an open dialogue environment to encourage thoughts, ideas and feedback from the team
- Addresses issues expediently and provides direct and actionable feedback
- Ensures that everyone operates at maximum productivity
- Executes with a detailed plan to ensure the best results
- Prioritizes the business appropriately, ensuring that DOR focuses do not interfere with service focus
Customer Service Environment
- Creates a customer-centric culture that provides product knowledge, premiere service standards and a sales and service team that meets each customer’s needs
- Promotes ownership and accountability in the team
- Ensures the team is fully trained to provide an elevated service experience
- Ensures that quality is present in every aspect of the customer experience
- Is intuitive to customer needs and teaches team to connect personally by listening and learning
- Acts with integrity when issues occur and partners to provide a quick and effective resolution
- Collaborates with peers and associates to uncover new and innovative ideas
DOR – Division of Responsibility
Members of management beneath the Store Director may have a focus on one of the following areas of the business: Human Resources, Merchandising, Customer Service and Store Operations. Each manager must ensure a facile knowledge of all of the DORs, regardless of their personal focus, to allow for an efficient and effective running of the store.
Job Segment:
Merchandising, Manager, Payroll, Retail, Management, Finance