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Company:  Madewell

Venice, CA, US, 90291

Date:  Aug 5, 2022

Customer Tailor (Part Time), Madewell, Abbot Kinney

Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit and follow us @madewell.

Job Summary

We are seeking a PT alterations specialist to join our team to bring an on-site tailoring experience to life in our store. You'll help us welcome everyone to the Madewell community and create genuine connections. As the alteration's specialist, you will offer a best-in-class denim fitting experience for our customers and be a master at alteration services (hemming, tapering, patch & repair, waist pull-ins). You'll collaborate with team members and managers to drive the business, educate the team on tailoring services, and bring a collaborative, kind, and inclusive energy to the team.

Job Responsibilities

  • Drive sales by exceeding tailoring service expectations.
  • Execute customer alteration requests and deliver top-notch results
    • Ability to meet and/or exceed delivery
  • Operate a sewing machine on-site to tailor denim (hemming, tapering, waist-pull ins, patch & repair)
  • Complete training, use product knowledge tools, be an expert on our denim.
  • Maintaining a safe and organized working environment
  • Share feedback, insights, and ideas with the management team.
  • Act in a manner that aligns with our values.


(About you) You’ll be great in the role if you …

  • Have at least 1-2 years sewing/tailoring with a specialty in denim
  • Have a passion for guiding customers through the process of tailoring and providing expert advice
  • Can work quickly and efficiently to get the job done in a timely manner
  • Make customers feel at ease with your denim industry knowledge and advice
  • Are an expert in safely operating a sewing machine on-site to tailor denim (hemming, tapering, waist-pull ins, patch & repair) and understand more technical alterations
  • Make the best first impression—smile, welcome and connect with customers authentically.
  • Love the brand and have a great fashion aesthetic. 
  • Do what it takes to create seamless, amazing experiences customers can’t stop talking about.
  • Bring your best to everything you do and achieve your goals.
  • Are flexible, and ready to have fun along the way.
  • Build productive relationships with everyone on the team and always respect each other.


Before we wrap, a word about a few of our way cool perks…

  • Competitive base pay and bonus programs
  • Amazing merchandise discounts
  • 24/7 free confidential help with a variety of personal and work concerns
  • Personal and professional development
  • Giving back –volunteer program, disaster relief funds, charitable matching donations*
  • 401(k) plan with company matching contributions*
  • Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.




Nearest Major Market: Los Angeles

Job Segment: Tailor, Fashion