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Company:  JCrew

New York, NY, US, 10281

Date:  May 12, 2022

UX Designer

The UX Product Designer will play a key role in defining, designing and iterating on the user experience of digital features and functionality for J.Crew and Madewell’s ecommerce platform. This role reports into the VP of Digital Experience for J.Crew Group.
We are seeking someone with exceptional attention to detail and a passion for creating useful and innovative online and retail shopping experiences. The ideal candidate has broad experience in the areas of wireframing, UI design, information architecture, rapid prototyping, user research, and analytics, with an eye for accessibility and usability. You will be an integral part of the product lifecycle from start to finish.


Specific responsibilities include:

  • Own iterative product design of major ecommerce features
  • Own customer journey mapping as the site evolves
  • Participate in extensive user research, identifying key pain points and solving for them
  • Collaboration with product managers on product requirements and specifications
  • Partner closely with creative teams to design new customer experiences
  • Partner closely with engineers to realize your designs on all touchpoints
  • Communicate ideas and concepts clearly and concisely, tailoring the content to the audience
  • Manage multiple projects and competing priorities in a dynamic environment
  • Leverage site analytics to identify opportunities to improve the site experience
  • Interpret business needs, objectives, and direction from multiple stakeholders and integrate feedback appropriately into product experience 
  • Be an advocate for the user throughout the product lifecycle



  • At least 2-3 years of experience designing customer-facing experiences
  • Experience using Sketch, Figma and Invision for design, collaboration & presentation
  • Previous experience designing ecommerce and digital shopping experiences
  • Ability to take a project from ideation to completion
  • Knowledge of modern and emerging web and mobile UI patterns and design tools
  • Strong technical background with an understanding of development fundamentals; familiarity with Salesforce Marketing Cloud a plus
  • Ability to communicate and collaborate on cross-functional teams
  • A great portfolio of work that demonstrates your skills in user experience and product design


We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: New York City

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