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Company:  JCrew

New York, NY, US, 10281

Date:  May 2, 2021

Desktop Engineer

Desktop Engineer:

We are seeking a Desktop Engineer to provide technical support while also being a good listener and problem solver.  Primary responsibilities include review of desktop vulnerabilities, testing and deployment of patches and software for all endpoint devices, and troubleshooting hardware, software and application installs. This role will have ownership of all monitoring, troubleshooting, and installation of software/patching/tools over multiple operating systems and will plan/coordinate deployments to all endpoints enterprise-wide.



  • Creating, testing and deploying software images for endpoint devices
  • Remediating failed SCCM package/application installs
  • Troubleshooting software and hardware issues
  • Developing and implementing Software Update Schedule including patch management and software distribution tools to ensure updates are rolled out in a timely manner
  • Ensuring security updates are up to date for all endpoints.
  • Listening to users explain their computer issues, identify the problem and communicate solution while keeping users informed and updated at all times
  • Identifying business impact of upgrading software to latest patched version
  • Working with application owners on remediation of vulnerable software
  • Generating reports for hardware and software inventories, new or aged vulnerabilities etc.
  • Keeping track of all work assigned and ability to provide daily updates to management
  • Provide end user support for all desktop related issues and requests.
  • Provide after hours support when necessary



  • Bachelor’s degree in Computer Science or Information Technology
  • At least 2 years of Desktop Engineering with SCCM experience (advanced knowledge of patch management and software distribution)
  • VDI experience
  • Experience designing, deploying, managing, and configuring virtual and physical workstation environments using Windows 10 with Microsoft SCCM.
  • Windows 10 Experience with enterprise desktop deployments and management, including application package development and enterprise system refreshes.
  • Ability to create and manage profiles, manage apps and create compliance rules using SCCM.
  • Experience with AirWatch and InTune,  Office 365 Administration, and client applications.
  • JAMF MAC management software
  • Ability to solve complex hardware and software issues
  • Experience administering in an Active Directory environment
  • Good written and verbal skills. Ability to communicate moderately difficult technical matters to internal customers.
  • Excellent interpersonal skills


We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: New York City

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