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Company:  JCrew

New York, NY, US, 10281

Date:  Oct 13, 2021

Desktop Analyst

Overview: J.Crew is seeking a Desktop Support Analyst to provide onsite and remote technical support for end-users in our home offices in Manhattan who are in office and remote. Desktop Support Analyst duties include installation, configuration and troubleshooting of computer hardware, software, operations systems, printers, and electronic peripherals. The desktop team is seeking proficiency in Windows 10 and 0365 experience. 


Work Description:

  • Responsible for all aspects of desktop, handheld and mobile printer configuration, performance, and operation.
  • Responsible for troubleshooting, problem solving and maintaining corporate desktops, servers, network infrastructure, material handling, phones and other small systems.
  • Responsible for maintenance, repair, upgrades, enhancements, and configuration of hardware, software, and operating systems, in a networked environment.
  • Dispatch service requests and issues to appropriate points of contact defined within the IT support organization
  • Responsible for contacting correct IT/business owners when issues arise
  • Responsible for implementing new policies and procedures
  • Contribute to monthly meeting agenda with suggestions for improvement
  • Set up and configure desktop computers, laptops, peripherals and manage user accounts
  • Install software and install/repair hardware and peripherals
  • Provide international support for facilities in Europe and Asia
  • Troubleshoot, diagnose problems, implement corrective action procedures and/or escalates to other technical resources as appropriate
  • Experience in both Apple and Microsoft environments is a plus


Technical Skills:

  • Technical expertise in MAC Operating Systems, Microsoft Windows 7/10, Office 2010/2016
  • Working knowledge of Active Directory, Microsoft Exchange
  • Proficient with SCCM and Microsoft MDT and JAMF.
  • Knowledge of Jamf Pro/Casper suite.
  • Knowledge on with managing HP and Canon Printers.
  • Potential to handle Level 3 OS build, imaging and application packing and deployment


Interpersonal Skills:

  • Ability to work independently and in a team setting
  • Self-motivated
  • Excellent oral and written communication skills
  • Proven track record in providing excellent customer service
  • Ability to handle difficult and complex issues
  • Highly organized and able to multi-task
  • Able to prioritize and work independently
  • Excellent customer service skills
  • Strong troubleshooting abilities – expert technology problem solver


Education and Experience:

  • Bachelor’s Degree in technology related major is preferred or equivalent work experience
  • Must have 1-2+ years’ experience as a helpdesk technician
  • Experience with desktop hardware, software applications, operating systems and network connectivity in a large multi-site enterprise environment
  • Prior Experience working in a retail environment supporting MAC products is ideal. 


We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Nearest Major Market: New York City

Job Segment: Technical Support, Help Desk, Information Technology, Technology